Worksheets and Whiteboard Resources for Primary Mathematics
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Support and Frequently Asked Questions

Have you registered with Learning Clip? Register now to gain access to all the free Learning Clip resources.

Registration & Login

  • I've registered but haven't received an activation email
    • Check to make sure your inbox is not full. If necessary delete some email messages to make room for new ones.
    • Check any junk/spam email folders to see if the email is in that folder.
    • Make sure the computer you are using is set up to receive email on the address you used for your registration.
    • Wait a while. Generally the Learning Clip activation emails arrive in under a minute but depending on your system, provider and network it could be significantly longer.
    • If you think you may have made a mistake when entering your email address on the registration form try registering again - if your previous registration was correct you will not be allowed to duplicate an email address.
    • If you are still not able to find your activation email please contact support@learningclip.co.uk via the email you used in your registration and we will manually activate your account.
  • The link in the activation email doesn't work

    Try copying and pasting the link into the address bar of your browser. When copying be careful not include any additional characters or spaces.

    You might also try repeating the process with any alternative browser you have on your computer.

    If you are still not able to activate your account please contact support@learningclip.co.uk via the email you used in your registration and we will complete the process manually.

  • My login fails

    Have you registered for a Learning Clip account? If not complete the form on the register page, follow the instructions and try to log in again.

    The most common cause of a failed log in is a mistyped email or password.

    If you've forgotten your password you can reset it by completing the form on the forgotten password page.

  • I tried to register but was told "a user with my email address already exists"

    We require a unique email address for each Learning Clip account. If you do not believe you have ever registered with Learning Clip, check with anyone who might share the email address you are using. Alternatively use a different email address.

    If you believe someone has deliberately and maliciously used your email address to create a registration please contact support@learningclip.co.uk.

  • I've forgotten my password

    Visit the forgotten password page to reset your password.

    You will be asked for the email address of your account. An email with a new password will then be sent to you.

    Login with you new password (use cut and paste). The passwords issued by the system are not intended for permanent use, we recommend you change the password we have sent you to one of your own choice as soon as possible

  • I haven't received a password reset email
    • Check to make sure your inbox is not full. If necessary delete some email messages to make room for new ones.
    • Check any junk/spam email folders to see if the email is in that folder.
    • Make sure the computer you are using is set up to receive email on the address you used for your registration.
    • Wait a while. Generally the Learning Clip password reset emails arrive in under a minute but depending on your system, provider and network it could be significantly longer.
    • If you think you may have made a mistake when entering your email address on the forgotten password page try entering it again.
    • If you are still not able to find your password reset email please contact support@learningclip.co.uk via the email you used in your registration and we will issue you a temporary password.
  • I get a message saying "Multiple Sessions Detected..."

    You can only have one log in at a time to your Learning Clip account.

    If you log in on a second computer your first log in will expire generating the message 'Multiple Sessions Detected...'

    If you suspect that someone else knows and is using your login details you should change your password either by visiting the my account page or the forgotten password page.

  • I want my whole class to use the activities

    Learning Clip has an innovative feature called the Class Login.

    The 'Class Login' is intended for teachers who use Learning Clip in an ICT suite or Classroom where many children are working on many computers simultaneously. Instead of logging on by using a combination of email and password Children can now log on using a single word or phrase specified by you. This approach both protects your privacy and makes the process easier for children to carry out unaided.

    To set up a Class Login

    1. Logon and go to the 'my account' page.
    2. Select the Preferences tab.
    3. Create a class login prefix you'd like your class to use to logon.
    4. Click the 'Save' button.

    Once set up, as many as 38 pupils in your class will also be able to login using the word or phrase you specified. The feature is only available during school hours (weekdays 8:00 - 17:30). You can change the Class Login at anytime by revisiting the 'my account' page.

  • I want to change my login details

    Your login consists of an email address and a password.

    To change your password either visit the my account page or the forgotten password page.

    To change the email address please contact support@learningclip.co.uk from your existing email address and give us details of your new email. It may take up to 72 hrs to change the email on your account.

    Alternatively you can create a new account using a different email address.

General

  • What is an interactive whiteboard?

    An interactive whiteboard is an interactive display connected to a computer. A projector is used to display the computers desktop on the whiteboard. The computer can then be controlled by interacting with the whiteboard by using a pen or finger or other device.

    A high proportion of Primary class rooms in the UK are fitted with interactive whiteboards - the most common brands being either the Smartboard or the Promethean Activboard.

  • Are the resources only available to schools?

    No, the Learning Clips are available to anyone - teacher, parent, child - with an interest in teaching and learning maths. The activities are just as enjoyable and beneficial for children when used alone on a PC as they are when used on a whiteboard in front of the whole class.

  • Are the learningClips only suitable for use in the UK?

    No, Maths is the same the whole world over. Although our initial impetus was to help teachers in England with the renewed Primary Framework for Mathematics and the clips are listed according to the objectives in the framework. They are also listed by topic area enabling you to easily find an appropriate clip to include in almost any maths lesson.

  • Is there a charge for using the resources?

    Around 15% of our resources may be accessed freely by users who have registered for a Learning Clip account. The remainder are available on a subscription basis.

  • Do I have to be online to use the resources?

    Yes, we think of learning clip as a sevice rather than a product and part of that service is to continuously improve and develop our resources. Online delivery is the only efficient way we can keep all our users up to date with our latest content.

Problems Playing a Learning Clip

  • What do I need to access the resources?

    Not much more than the computer you are currently looking at. You'll need to have reasonably recent versions of Adobe Flash Player and Windows Media Viewer installed to view the interactive activities. We can perform a system check to make sure your computer has the necessary components installed.

    The activities include short pieces of streamed video so although not absolutely necessary you will ideally have a broadband connection.

    For most consistent performance we recommend using the most up to date browsers. We do not recommend Internet Explorer 8 or less.

  • I can see the Video but not the activity

    Have you updated your version of Adobe Flash Player? If you have and still cannot see the interactive activity, check that you are using a recomended browser and that the Flash Player is enabled.

    To enable Flash Player in Internet Explorer, click the tools menu, select manage add ons, select Shockwave Flash Object from the add ons list and click the enable option.

  • The Learning Clip doesn't fit on my screen

    The clip window is a fixed size of 1024 x 768 pixels and is designed to fit common screen and projector resolutions. If the clip window is cropped then your screen / projector resolution is less than the window size most probably 800 x 600 pixels.

    It may be possible to change your screen resolution - Right click an empty part of your desktop, select properties from the menu, select the settings tab, adjust the resolution slider.

    Many older projectors have a maximum resolution of 800 x 600 pixels and you will not be able to increase that. You should however still be able to get the full benefit of the clip by using the red button to enlarge the activity to occupy the full screen.

  • When I start an activity I can see 'checking for voting' what does this mean?

    Most of the Learning Clip activities are adapted for use with the Promethean Activote and Activexpression learner response systems. The adapted activities perform a short check before launching to see if you have a voting enabled account.